Returns & Exchanges & Refund

We ONLY accept returns & exchanges on faulty products. Hongtai Xinye will make every effort to resolve issues and replace, refund or partially refund the product. The final resolution for defective products is decided on a case-by-case basis, and is at the sole discretion of Hongtai Xinye.

We do not accept cancellations once your order is placed, as we use a 3rd party fulfillment provider. Therefore unwanted or incorrect orders cannot be canceled.

If your item arrives damaged or defective, please contact our support team at [email protected] and include both a video and a photo for diagnosis and quality assurance purposes within 7 days.

If a return has been agreed, please note the faulty item must be returned to us in its original condition and packaging. If a replacement has been approved, Hongtai Xinye will produce & ship it in the quickest possible time-frame. If a partial or full refund is agreed, this will be processed within 14 days of you receiving the product.

Return Address:
Hongtai Xinye
1506, Floor 15, Unit 2, Building 7, No. 399, West Section of Fucheng Avenue, Chengdu,China
Phone:+86 16222077918

If you have any other questions regarding Returns & Exchanges & Refund, please contact us at [email protected].